Delivery & Returns

Delivery

When you order, you will receive a confirmation email with a tracking number to check your delivery status at any time. We use Sendle to courier your orders.

It may take up to 1-2 business days to prepare your order for you.
Our couriers can usually then deliver your order within 1 business day if you're living in Perth's metro area or Northern suburbs, and 1-2 business days for the rest of WA. Please note that it may take a few more business days to deliver to rural areas.
It may take 4-7 business days to arrive in other national metro areas.

 

Returns

If you do change your mind, please contact us within 7 days of receiving your order so that we may provide you with a returns form. When we receive your products in a saleable condition, we will be more than happy to refund or exchange to the purchase price of the product.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, please contact us within 7 days of receiving your order. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
- Gift cards
- Downloadable software products

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Unsaleable or used products, or change-of-mind purchases, will not be eligible for a refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your account, credit card or original method of payment.

 

Sale items

Unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. Your happiness is our number one priority here at The Purist Collection, so if you feel something is wrong with your order please contact us within 3 days of receiving it so that we may provide you with a returns form. We will then issue you with either an exchange, credit note, or refund.

 

Shipping

Please note that the cost of return postage is the customer’s responsibility.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, if applicable, may vary. The time it may take for the product you are returning to arrive back with us may also vary, so please keep this in mind if awaiting a refund.

You may like to consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

 

Late or missing refunds

If we have confirmed receipt of the item/s being returned but you haven’t received a refund yet, first check your bank account again before contacting your credit card company. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@thepuristcollection.com.